About the Website

Welcome to www.justpettravel.com (the ‘Website’). The Website Provides access to pet transportation services (the ‘Services’).

The Website is operated by Just Pet Travel PTY. LTD. (ABN 90153458336). Access to and use of the Website, or any of its associated Products or Services, is provided by Just Pet Travel. Please read these terms and conditions (the ‘Terms’) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

Just Pet Travel reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Just Pet Travel updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

Acceptance of the Terms

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Just Pet Travel in the user interface. Alternatively, payment for services will also indicate that you have been provided and agree to Just Pet Travel terms and conditions.

Registration to use the Services

As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:

  • Email address
  • Mailing address
  • Telephone number
  • Sender, receiver and pet details

You warrant that any information you give to Just Pet Travel in the course of completing the registration process will always be accurate, correct and up to date.

Once you have completed the registration process, you will be a registered member of the Website (‘Member’) and agree to be bound by the Terms.
You may not use the Services and may not accept the Terms if: you are not of legal age to form a binding contract with Just Pet Travel; or
you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.

Your obligations as a Member/Customer

As a Member, you agree to comply with the following:

You will use the Services only for purposes that are permitted by: the Terms; and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

You have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services; any use of your registration information by any other person, or third parties, is strictly prohibited.

You agree to immediately notify Just Pet Travel of any unauthorised use of your password or email address or any breach of security of which you have become aware; access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Just Pet Travel providing the Services; you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Just Pet Travel; you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website; you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by Just Pet Travel for any illegal or unauthorised use of the Website; and you acknowledge and agree that any automated use of the Website or its Services is prohibited.

Travel Proposals and Quotations

Quotations are valid for 30 days based on the information provided by the customer. If any details are incorrect and result in an increase, this will be the liability of the customer to pay in full prior to travel.

Any costs not specified within the quotation that are requested by the customer will be the responsibility of the customer or in addition to the original quotation and must be paid in full prior to travel.

Collection, Delivery and Transportation of Animals

Collection/Delivery Times

For those customers who are meeting at our collection point, it is there responsibility to ensure that they are on time. Just Pet Travel is unable to delay our schedule for an unreasonable amount of time. Any costs incurred as a result will the the responsibility of the client. If the client is unable to collect or drop off at the collection point by the agreed time, we reserve the right to cancel the booking as a no show. No refunds will be provided in this instance. 

Collection and/or delivery times are given as estimates and we will use all reasonable measures to ensure that your animal is collected at the given time. In some instances, there will be variations or alterations to these times and Just Pet Travel may be required to make alterations or cancel the services due to traffic, weather conditions or any other reasons beyond our control. Just Pet Travel accepts no liability for any loss, cost or inconvenience caused to the Customer as a result of any change in the pick up or delivery times.

Boarding Costs

In the event that any animal is required to be kennelled or boarded for any reason (including but not limited to travel delays), all boarding costs shall be the Customer’s responsibility and must be paid on demand.

Right of Refusal

Just Pet Travel reserves the right to refuse to transport or handle any animal that in its absolute sole discretion it considers unfit to travel, a danger to any other person, animal or employee of Just Pet Travel. If Just Pet Travel refuses to transport any animal it will not be liable for any loss, cost or inconvenience caused to the Customer as a result of refusing to transport the animal.

Release of animal to nominated person

Just Pet Traveller will only release the animal to the sender/consignee declared on the booking form. We are unable to release the animal to any other party unless we receive confirmation in writing from the person who has made the original booking and payment.  

High Risk Breeds

Just Pet Travel may take additional safety measures to transport high risk breeds of animals which may include a larger crate size, selecting certain routes with additional stopovers or delaying travel during extreme weather conditions.


Just Pet Travel does not sedate animals and will not accept animals that have been sedated prior to travel as sedation may increase the risk of complications or death in the animal. If Just Pets Travel refuses to transport any animal because in its opinion, that animal has been sedated, we will not be liable for any loss, cost or inconvenience caused to the Customer as a result of refusing to transport the animal.


Where the option is given to you, you may make payment for the Services (the ‘ Services Fee’) by way of:

  • Electronic funds transfer (‘ EFT ‘) into our nominated bank account
  • Credit Card Payment (‘Credit Card’)

All payments made in the course of your use of the Services are made using Xero Stripe, Worldpay or Square. In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the Stripe, Worldpay or Square. 

Terms and conditions which are available on their website. All payments must be made at the time of booking in full. 

You acknowledge and agree that where a request for the payment of the Services Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Services Fee.

You agree and acknowledge that Just Pet Travel can vary the Services Fee at any time.

Refund Policy

Just Pet Travel will only provide you with a refund of the Services Fee in the event they are unable to continue to provide the Services or if the manager of Just Pet Travel makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances (the ‘Refund’).

Refunds will not be offered for any travel cancelled 7 days prior to the travel date. Refunds for cancellations outside of the 7 day period will be at the discretion of management and will incur a $100 administration fee. 

Copyright and Intellectual Property

The Website, the Services and all of the related products of Just Pet Travel are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Just Pet Travel or its contributors.

All trademarks, service marks and trade names are owned, registered and/or licensed by Just Pet Travel, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to: use the Website pursuant to the Terms;

Copy and store the Website and the material contained in the Website in your device’s cache memory; and print pages from the Website for your own personal and non-commercial use.

Just Pet Travel does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Just Pet Travel.

Just Pet Travel retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any: business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process) to you.  

You may not, without the prior written permission of Just Pet Travel and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.


Just Pet Travel takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Just Pet Travel’s Privacy Policy, which is available on the Website.

General Disclaimer

Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

Subject to this clause, and to the extent permitted by law: all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and Just Pet Travel will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Just Pet Travel make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Just Pet Travel) referred to on the Website. includes (but is not restricted to) loss or damage you might suffer as a result of any of the following: failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records; the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products.  

Limitation of liability

Just Pet Travel’s total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

You expressly understand and agree that Just Pet Travel, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss. 

Just Pet Travel will not be liable or held responsible for any loss, death, illness, injury or accident to any animal due to any cause whatsoever.

Just Pet Travel will not be responsible for any loss, death, illness, injury or accident where any animal is collected from or delivered to another animal transporter or other third party at the request of the Customer.

Just Pet Travel will provide exercise to dogs during travel where possible. There is an increased risk of loss or injury during this time. It is the Customers responsibility to advise if exercise is not to be provided. Whilst all care is taken, any incidents during travel will not be the responsibility of Just Pet Travel.  

Customer Authorisations

The Customer authorises Just Pets Travel to seek veterinary attention for any animal should it be considered necessary. We will take all reasonable steps to contact the customer prior to obtaining treatment of the animal. Any costs incurred as a result of any veterinary attention required whilst the animal is in the care of Just Pet Travel will be billed directly to the customer for immediate payment. 

In the event that an animal requires veterinary attention during transport, Just Pet Travel is not required to refund any prepaid transportation fees

Termination of Contract

The Terms will continue to apply until terminated by either you or by Just Pet Travel as set out below.

If you want to terminate the Terms, you may do so by: providing Just Pet Travel with 14 days’ notice of your intention to terminate; and closing your accounts for all of the services which you use, where Just Pet Travel has made this option available to you.

Your notice should be sent, in writing, to Just Pet Travel via the ‘Contact Us’ link on our homepage or via email. 

Just Pet Travel may at any time, terminate the Terms with you if: you have breached any provision of the Terms or intend to breach any provision;

Just Pet Travel is required to do so by law; the provision of the Services to you by Just Pet Travel is, in the opinion of Just Pet Travel, no longer commercially viable.

Subject to local applicable laws, Just Pet Travel reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Just Pet Travel’s name or reputation or violates the rights of those of another party.


You agree to indemnify Just Pet Travel, its affiliates, employees, agents, contributors, third party content providers and licensors from and against: all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your service;

any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or any breach of the Terms.

Dispute Resolution


If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).


A party to the Terms claiming a dispute (‘Dispute’) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.


On receipt of that notice (‘Notice’) by that other party, the parties to the Terms (‘Parties’) must:

Within 14 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;


If for any reason whatsoever, 7 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Mediation Association or his or her nominee;

The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;

The mediation will be held in Melbourne, Australia.


All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.

Termination of Mediation:

If 2 weeks have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

Venue and Jurisdiction

The Services offered by Just Pet Travel is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria, Australia.

Governing Law

The Terms are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

Independent Legal Advice

Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.


If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed, and the rest of the Terms shall remain in force.